The Psychology Behind Why Customers Leave Your Store

by Kristine on July 12, 2022

Do you ever find yourself wondering why customers leave? Why do they go to your competitor instead? There are a number of reasons why customers might be unhappy with your dealership.

Here are some reasons why customers leave:

  1. They feel ignored.
  2. They don't like the way they're treated.
  3. They have had a bad experience with a service advisor or technician.
  4. They had a bad experience with your shuttle service.
  5. They don't feel important to you or your staff.
  6. They don't trust your brand or reputation.
  7. They don't trust their Service Advisor to give them an accurate estimate.

If you’re looking for a way to increase customer satisfaction, reduce expenses, and improve the customer experience, then look no further than Quickride.

According to several studies, a huge number of customers will leave your store without making a purchase because they don’t feel valued or important enough. The truth is that many of these customers are not looking for a better price or product; they just want to be treated well and is why so many businesses are losing money on repeat customers every single day. It doesn’t have to be this way though! 

The good news is that there are some simple steps you can take today that will help you turn these lost sales into loyal customers who keep coming back again and again! We've built a platform that enables dealerships to optimize customer experience and increase customer satisfaction while reducing expenses. 

Quickride uses a combination of automatic dispatching, route optimization, and driver locations through a customer app that reduces friction in your Service drive. Quickride uses a proprietary genetic algorithm that optimizes mobility happiness (reflected by high real-time ratings from customers on the app), providing an ideal route to maximize time and fuel cost, service satisfaction, brand loyalty, and customer referrals.

Topics: customer retention, car dealerships, customer satisfaction