5 Tips For Making Your Dispatch System More Effective

by Kristine on November 9, 2022

Tips For Making Your Dispatch System More Effective

The automotive repair industry is an incredibly competitive business, and it's essential to have the right systems in place to keep your shop running smoothly and efficiently. A reliable dispatch system is an essential part of any auto repair shop, and it can make a big difference in how quickly your team can get repairs done.

Your dispatch system is the hub of your business. It's how you make sure your team is doing what they need to do when they need to do it. But if your dispatch system isn't working well, you'll have a hard time keeping up with everything that needs to get done.

But what if your current system is already working pretty well? Well, then we've got good news for you: You can make it even better!

Here are five tips for making your dispatch system more effective:

  1. Use customer management software to create a database that links parts with their corresponding repair orders. This way, everyone on the team can see which parts are needed for each job—and what kind of work is being done.
  2. Create a clear set of rules and guidelines for employees so that they know exactly what's expected of them at every stage in their workflow (from scheduling through completion). This will help them do their jobs more efficiently and effectively—and keep things running smoothly across the board!
  3. Set goals for yourself and your team so everyone knows where they're going and how they can get there. These goals should be specific and measurable, and they should focus on the overall health of your business. For example, you might set a goal to increase customer satisfaction by 20 percent or reduce turnover by 5 percent. You can track these metrics over time so that you can see how much progress has been made toward reaching them.
  4. Keep an eye on the big picture by tracking metrics that tell you how well your business is doing—and what needs improvement. This way, you'll be able to identify weak spots early on and make the necessary changes before they become major problems.
  5. Use software that allows customers to schedule appointments online or over the phone—and then keep those appointments! This will help ensure that customers won't feel like they're wasting their time by coming into the shop unexpectedly.


Dispatch systems are a tool that can help you run your business more efficiently. This is traditionally done by an employee, and this can cause so much inefficiency that it is not only frustrating for the customer, but it can put your business at risk. A dispatch system will allow you to track who is on what job, where they are in relation to their destination, and how far out of schedule they are.

Quickride offers an automatic dispatch system that allows you to run your business more efficiently. Our dispatch system allows for quick, accurate dispatching of your drivers and vehicles so that you don't have to worry about being behind schedule or wasting time on the phone with customers. It also allows you to keep track of your drivers and vehicles, making sure that they are where they need to be at any given time. Schedule your demo today! 

Topics: service scheduling, dealership management software, route efficiency, route optimization, service department, fixedops